Return & Refund Policy

Last Updated: June 2026

At Flexwearstudio, customer satisfaction is important to us. We strive to provide high-quality apparel, including shirts, tops, shorts, dresses, and outerwear. If you are not completely satisfied with your purchase, this Return & Refund Policy explains your rights, eligibility requirements, return procedures, and refund timelines.

By placing an order through Flexwearstudio, you agree to the terms outlined in this policy.

1. Overview

We offer a 60-day return period for eligible products purchased through our website.

Customers may request a return for qualifying items within sixty (60) calendar days from the date of delivery.

Once a returned item is received and approved, refunds are typically processed within 12 business days.

We do not charge any return processing, restocking, or refund fees for eligible returns.

2. Return Eligibility

To qualify for a return, the following conditions must be met:

• The return request must be submitted within 60 days of delivery.
• The item must be unused, unworn, and unwashed.
• The item must be in its original condition.
• Original tags and labels must remain attached when applicable.
• The item must be returned in its original packaging whenever possible.
• Proof of purchase must be provided.

Items that do not meet these requirements may not be eligible for a refund.

3. Return Window

Return Timeframe

Return requests submitted after the return period may be declined.

4. Eligible Products

Most products purchased from Flexwearstudio are eligible for return, including:

• Shirts
• Tops
• Shorts
• Dresses
• Outerwear

Returned products must satisfy all eligibility requirements described in this policy.

5. Non-Returnable Items

The following items are generally not eligible for return:

• Products showing signs of wear or use
• Items that have been washed or altered
• Products damaged through misuse
• Items returned without sufficient proof of purchase
• Products returned outside the 60-day return period
• Gift cards, if offered
• Final sale items marked as non-returnable at the time of purchase

Flexwearstudio reserves the right to refuse returns that do not comply with this policy.

6. How to Request a Return

To initiate a return, customers should contact our support team before sending any merchandise back.

Please provide:

• Full name
• Order number
• Email address used for the order
• Item(s) being returned
• Reason for return

Our customer service team will review the request and provide return instructions if the item qualifies.

Returns sent without prior authorization may experience delays in processing.

7. Return Process

Step 1: Submit a Return Request

Contact our support team within the return period and provide the required information.

Step 2: Receive Return Instructions

If approved, we will provide instructions for returning the merchandise.

Step 3: Package the Item

Securely package the item to help prevent damage during transit.

Step 4: Ship the Return

Follow the return instructions provided by our team.

Step 5: Inspection

Upon receipt, the returned merchandise will be inspected to verify eligibility.

Step 6: Refund Processing

Approved refunds will be issued according to the original payment method.

8. Return Shipping

Customers may be responsible for arranging the shipment of returned items unless otherwise specified by our support team.

We recommend using a shipping service that provides tracking information.

Flexwearstudio is not responsible for returned packages that are lost or damaged during transit to our return facility.

9. Condition of Returned Merchandise

Returned items must arrive in acceptable condition.

Products may be rejected if they:

• Show evidence of use
• Are missing original components
• Are heavily damaged after delivery
• Are returned in unsanitary condition
• Cannot be resold due to customer-caused damage

All returned merchandise is subject to inspection before a refund is approved.

10. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from the product ordered, please contact us as soon as possible.

To assist with the review process, customers may be asked to provide:

• Order number
• Description of the issue
• Photographs of the product
• Photographs of packaging, if applicable

Our team will investigate the issue and determine an appropriate resolution.

11. Exchanges

At this time, Flexwearstudio does not guarantee direct product exchanges.

Customers who wish to obtain a different size, color, or item may return eligible merchandise according to this policy and place a new order separately.

If exchange options become available, our support team will provide further guidance.

12. Refund Eligibility

Refunds may be approved when:

• The returned item satisfies all eligibility requirements.
• The item is received within the authorized return period.
• The product passes inspection.
• The return complies with this policy.

Approval of a return does not automatically guarantee approval of a refund until the inspection process is completed.

13. Refund Method

Approved refunds will be issued using the original payment method used during checkout whenever possible.

Depending on the payment provider, refunds may be returned to:

• Credit cards
• Debit cards
• PayPal accounts
• Other approved payment methods

Flexwearstudio cannot issue refunds to alternative payment methods unless legally required.

14. Refund Processing Time

Refund Timeline

Once a refund has been issued, additional time may be required by financial institutions to post the transaction to your account.

Processing times may vary depending on the payment provider.

15. No Return Fees

Flexwearstudio believes in a fair and transparent customer experience.

For eligible approved returns:

• No return processing fees
• No restocking fees
• No refund administration fees

Customers will receive the approved refund amount without deductions related to return handling.

16. Late or Missing Refunds

If you have not received your refund after the stated processing period:

1. Verify your bank or payment account.
2. Contact your payment provider.
3. Check with your credit card issuer.
4. Contact our support team if additional assistance is needed.

Financial institutions may require extra processing time before funds become visible.

17. Refused Deliveries

Packages refused by the customer may be treated as returns.

Refund eligibility for refused shipments will be evaluated after the package is received and inspected.

Any carrier-imposed charges associated with refused deliveries may affect the refundable amount where permitted by applicable law.

18. Fraud Prevention

To protect customers and maintain fair business practices, Flexwearstudio reserves the right to:

• Request proof of purchase
• Verify customer information
• Refuse suspicious return requests
• Limit returns associated with fraudulent activity
• Investigate unusual return patterns

These measures help ensure a secure shopping experience for all customers.

19. Customer Support

For assistance with returns or refunds, please contact our support team.

Contact Information

To help us assist you quickly, please include your order number and a detailed description of your request.

20. Changes to This Policy

Flexwearstudio reserves the right to modify, revise, or update this Return & Refund Policy at any time.

Changes become effective immediately upon publication on our website.

Customers are encouraged to review this page periodically for the latest information regarding returns and refunds.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact:

Flexwearstudio
Email: support@flexwearstudio.shop
Support Hours: 8:00 AM – 7:00 PM EST, Monday – Saturday

We appreciate your business and are committed to providing a straightforward, fair, and customer-focused return experience.